Service Levels – Shared Hosting

Service Levels for Shared Hosting

Customize your service level based on your needs (Standard Support) or (Advanced Support + Automatic Backups). If you are using your hosting package for professional or e-commerce purposes, we recommend subscribing to the Business service level. For full assistance and peace of mind, choose our PREMIUM solution.

	STANDARD SERVICE	BUSINESS SERVICE	PREMIUM SERVICE
Price	Included	€5 excl. VAT /month	€15 excl. VAT /month
Best suited for	Access to standard support.	Ideal for a medium-sized professional website.	Perfect for an e-commerce store or professional email usage.
Support via ticket, email, phone & live chat
Guaranteed data confidentiality
24/7 service monitoring & hardware supervision
Data backups (Web, MySQL & Emails) For internal use only in case of force majeure. Limited to 20 GB of data. *
Professional automatic backups (Web, MySQL & Emails) on secure NAS * 1 daily backup retained for the last 7 days 1 weekly backup retained for the last 45 days 1 monthly backup retained for the last 3 months One-click restore and download
Intervention within 1 hour (Mon-Fri, 8am-6pm) (Phone call if necessary)
Remote assistance within the hour
Guaranteed intervention time (Mon-Fri, 8am-6pm)	Within 6 hours	Within 3 hours	Within 1 hour
1-hour guaranteed recovery time 24/7	Available only with dedicated servers & VPS services
Servers & technicians 100% based in FRANCE

* These backups do not replace your own responsibility for data protection. We strongly recommend keeping your own backups.

Flat-rate managed services are also available, with pricing depending on the intervention time required.